Privacy Policy

WERKWELL (“WERKWELL”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

By visiting www.werkwell.co.uk or using our services, classes, or studio, you agree to the collection and processing of your personal data in accordance with this Privacy Policy.

This policy complies with applicable Data Protection Legislation, including the UK GDPR and the Data Protection Act 2018.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
We encourage you to review this page periodically to stay informed.

This Policy Explains

• What personal information we collect
• How we collect your information
• How and why we use your data
• Third parties we work with
• How long we keep your data
• Your rights
• Your marketing preferences

What Personal Information We Collect

We may collect:

• Personal details: name, email address, phone number, address
• Date of birth, gender, and age
• Emergency contact information
• Health and medical information (only where relevant to participation in classes)
• Booking and attendance history
• Purchase history (classes, memberships, products)
• Communication records
• Marketing engagement data (e.g. email opens, clicks)
• Payment and transaction data (processed securely via third-party providers)

Sources of Your Personal Information

We collect your data through:

• Direct interactions (in person, phone, or online)
• Our website (www.werkwell.co.uk)
• Our booking platform (Acuity Scheduling)
• Information generated through your use of our services
• Referrals from professionals (where applicable)

Booking & Account Data (Acuity Scheduling)

WERKWELL uses Acuity Scheduling (Squarespace Scheduling) to manage bookings, appointments, and client information.

When you book a class, create an account, or enter your personal details, your data is securely processed and stored via Acuity.

Payments are processed via secure third-party providers (such as Stripe or PayPal). WERKWELL does not store full payment details.

Our Data Philosophy

• We only collect data necessary to provide and improve our services.
• We never buy personal data.
• We never sell your personal data.

How We Use Your Personal Information

We use your data to:

• Manage bookings and accounts
• Deliver classes and services
• Communicate updates
• Improve our services
• Ensure health and safety

Legal Basis for Processing

• Contractual necessity
• Legitimate interests
• Legal obligations
• Consent

Important Health Disclaimer

Providing health information is optional but recommended.
If you choose not to disclose relevant injuries or medical conditions, WERKWELL cannot be held responsible for any injury sustained during participation.

Third-Party Providers

We use:

• Acuity Scheduling
• Payment providers (e.g. Stripe, PayPal)

These providers have their own privacy policies.

Keeping Your Information Accurate

You can update your personal information at any time via your account or by contacting us.

How Long We Keep Your Data

We retain your data only as long as necessary for services, legal requirements, and business purposes.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Restrict processing

Marketing Communications

You may receive:

• Booking confirmations
• Updates
• Newsletters and offers

You can opt out at any time via unsubscribe links or your account.

Service Communications

You will still receive essential service messages such as confirmations and reminders.